Ave Habakuk
Head of Process Development at Department of Urban Environment; City of TallinnAve Habakuk was previously a member of the Public Sector Innovation Team of Estonia, where she developed, ran and scaled design sprints in the public sector. With a background in behavioural economics and product development, Ave brings a unique perspective to the public sector that combines service design, behavioural insights, co-creation, and policy experimentation. Today she practices what she used to preach at Innotiim by leading service design and process development at the Department of Urban Environment of the City of Tallinn.
Talk
Operation Innovation: How the Estonian Defence Forces Took a Shot at Design Thinking
The current precarious geopolitical situation has raised wide discussions about Estonia’s defence capacity, but often these focus on either military technology or the strength of the allied forces. There is more behind the defence capability than just weapons: Estonia, similarly to neighbouring Scandinavian countries, practices a wide-scale defence strategy where the reserve army, consisting of regular citizens, plays an important role.
What happens after you walk into the Headquarters of the Estonian Defence Forces and declare to its leaders that you are not human-centred enough and could really benefit from service design?