World Usability Day Estonia is the first conference for User Experience professionals & the largest UX-, web- and interaction design event in the Baltics. Already 12th time!
We have new bigger venue – this year #WUDEstonia19 conference takes place at Kultuurikatel (Tallinn Creative Hub).See you at 22nd of November!
Psychology has become very popular in the UX-field, but most practitioners and colleagues expect rather manipulation practices (psychology hacks) than actual scientific understanding of the inner processes of human beings. More and more UX-people however, became aware of UX Psychology in recent years and have repeatedly asked, how they can obtain the basics of Psychology. Going through the scientific literature is very time-consuming, but online courses that are offered usually just scratch the surface and deviate strongly from UX interests. Therefore, I decided to put together a workshop, in which I convey all psychological and psychotherapeutic principles relevant for and tailored to UX work.
This full day course will take anyone from novice to possessing the skills to engage users in today’s highly competitive marketplace.
Participants will first probe the psychology underlying how humans engage with other and with things, and then apply that both to real world and digital scenarios to apply their new knowledge, and turn it into a reusable skill. They’ll learn what the three process of engagement are, and how to distinguish low engagement tactics from higher engagement strategies.
Through a series of exercises and examples that you can bring from your own experience or products, we will deep dive into what meaningful tracking means and how to interpret the data of your website.
We will explore ways of tracking and validating important things of the user experience besides the Google Analytics basic metrics.
Workshop Goals
- To produce examples of UX writing that participants could include in offers to potential clients or implement within their own product teams
- For writers to get an understanding of how designers work and for designers to see how writers work
- For everyone to experience how content and design collaboration works in practice
Nikita Efimov is a Product Manager at UXPressia, a UX/Product coach at the training center ITMINE, and an inspiring leader of the UXSPb – a community of UX designers, user researchers, and information architects in Saint-Petersburg.
Nikita has over 13 years of experience in the Software Development area, including 7 years in the field of UX (UX Designer / User Researcher / Head of UX). He has a strong experience in UX, user research and product management.
He is an experienced speaker and organizer of several conferences in Russia, including World Usability Day, World Information Architecture Day, ProfsoUX, and SECR.
Is it hard for you to build empathy to your users? Is it hard for you to be on the same page with the rest of the team on who we are building our product for? Even if you’ve done that, is it still hard for you to come up with a good solution to reach your project’s goal? Or is it hard to come up to mutually agreed project scope in your team? The workshop will highlight 2 useful tools, Empathy Mapping and Impact Mapping, to help you to fix that.
First part will cover Empathy Mapping tool: a useful method to get the information from the heads of participants and to put everybody on the same in regards to their customer, users or whoever they are trying to build empathy for. Participants will get familiar with the tool and will see the results of mutual collaborative usage of the tool.
Second part will cover Impact Mapping tool: a strategic planning technique that helps to reduce waste by preventing scope creep and over-engineered solutions. Participants will get familiar with the tool and will see how it combines with Empathy Mapping and mutually benefits from it.
Title: Job Map in practice – 4 hrs
UX specialists’ job is to think about people needs and build product/service that satisfies those needs.
Jobs-to-be-Done theory helps us to look at people’s needs from a different perspective. This theory states that people hire products to get their job done. And our main goal is to find these jobs, understand underlying unmet needs, struggles, and desired outcomes.
There is a great technique within JTBD – Job Map – which helps us to put in order all steps people take to get their jobs done. This map can help us to get a bird view and create seamless and meaningful UX.
What topics will be covered:
What is Jobs-to-be-Done theory and how we can apply it for UX design
What is a “Job” and how we can define it
How we can map our customers’ job
What strategies exist for working with map
What we will practice:
Synthesizing a job from research results
Building a Job Map
Generating product ideas based on different strategies
Nikita Efimov
Product Manager at UXPressia, a UX/Product coach at the training center ITMINE, and an inspiring leader of the UXSPb
Nikita has over 13 years of experience in the Software Development area, including 7 years in the field of UX (UX Designer / User Researcher / Head of UX). He has a strong experience in UX, user research and product management. He is an experienced speaker and organizer of several conferences in Russia, including World Usability Day, World Information Architecture Day, ProfsoUX, and SECR.
Yuri Vedenin
Founder at UXPressia
Founder at UXPressia, an online platform for managing Customer and User Experience with the help of Customer Journey Maps, Personas Impact Maps. He is also the founder and managing partner at UX services and consulting company UXpresso, founder and coach at educational center ITMINE.
Yuri is giving back to community via organizing and participating in a lot of events for UX/CX specialists, business analysts and product managers. Yuri also conducts workshops and speaks at different conferences related to UX, CX and Product Development all over the world: EuroIA (Dublin), UXDC (Washington DC), UX Salon (Tel Aviv), UX Riga (Riga), World Information Day (Berlin), Product Development Days (Krakow), UXistanbul (Istanbul), ProfsoUX (Saint-Petersburg), etc.
Is it hard for you to build empathy to your users? Is it hard for you to be on the same page with the rest of the team on who we are building our product for? Even if you’ve done that, is it still hard for you to come up with a good solution to reach your project’s goal? Or is it hard to come up to mutually agreed project scope in your team? The workshop will highlight 2 useful tools, Empathy Mapping and Impact Mapping, to help you to fix that.
First part will cover Empathy Mapping tool: a useful method to get the information from the heads of participants and to put everybody on the same in regards to their customer, users or whoever they are trying to build empathy for. Participants will get familiar with the tool and will see the results of mutual collaborative usage of the tool.
Second part will cover Impact Mapping tool: a strategic planning technique that helps to reduce waste by preventing scope creep and over-engineered solutions. Participants will get familiar with the tool and will see how it combines with Empathy Mapping and mutually benefits from it.
Title: Job Map in practice – 4 hrs
UX specialists’ job is to think about people needs and build product/service that satisfies those needs.
Jobs-to-be-Done theory helps us to look at people’s needs from a different perspective. This theory states that people hire products to get their job done. And our main goal is to find these jobs, understand underlying unmet needs, struggles, and desired outcomes.
There is a great technique within JTBD – Job Map – which helps us to put in order all steps people take to get their jobs done. This map can help us to get a bird view and create seamless and meaningful UX.
What topics will be covered:
What is Jobs-to-be-Done theory and how we can apply it for UX design
What is a “Job” and how we can define it
How we can map our customers’ job
What strategies exist for working with map
What we will practice:
Synthesizing a job from research results
Building a Job Map
Generating product ideas based on different strategies
Nikita Efimov
Product Manager at UXPressia, a UX/Product coach at the training center ITMINE, and an inspiring leader of the UXSPb
Nikita has over 13 years of experience in the Software Development area, including 7 years in the field of UX (UX Designer / User Researcher / Head of UX). He has a strong experience in UX, user research and product management. He is an experienced speaker and organizer of several conferences in Russia, including World Usability Day, World Information Architecture Day, ProfsoUX, and SECR.
Priya Prakash
Designer & Founder, Design for Social Change
Priya Prakash is designer-founder of award-winning D4SC - Design for Social Change - A London based urban-tech R&D company working with cities, infrastructure services and location data providers specializing in real-time collaborative systems combining human and machine intelligence to solve urban problems and improve life in cities for everyone.
D4SC re-thinks resident, customer service, developer, citizen experiences across platforms, services and infrastructure, by converging physical and digital world touch points in real-time. The goal is to leverage sensor and crowd-sourced data using AI and machine learning to develop collective intelligence systems and ethical algorithms making cities smarter, more human and anti-fragile inspired by nature.
For example - D4SC’s intelligent people-powered decision making platform Changify improved public infrastructure with Amey Ferrovial in the #Smarterstreets pilot with city of Plymouth, UK resulting in reducing average road inspection costs by 22%, increasing citizen satisfaction and contractor responsiveness by 19.8%.
Prakash has been featured in IBM’s People for Smarter Cities, in FT, Sunday Times, BBC, Wired, Guardian and the Queen’s 2017 Honours list for award winning work in Chinese smart cities using data to improve public safety. Prior D4SC, Priya led global design teams launching affordable smart phones for Nokia and was lead-designer and co-inventor of BBC iPlayer with joint patents.
Talk: UnDesign the Present to Ship a Better Future
“If you design a car – you are designing the car accident, too. So how do we design a better car accident” said Raymond Loewy who with Victor Papanek (Design for the Real World) foresaw the unintended consequences of design on society way back in the 50s and 70s.
Todaywe are designing products and services that meet specific business metrics at the expense of the collective’s well-being. We need design principles that starts with the collective wellbeing as an essential criterion and works back to incorporate individual utility in a systemic integration.
Gilbert Cockton
Former professor of Design Theory at Northumbria University
Dr Gilbert Cockton is a part-time research fellow in the School of Computing at the University of Sunderland.
- He has worked in Interaction Design for almost 40 years, starting with design and implementation of e-learning programs as a high school teacher, followed by freelance games programming.
- These interests led him to pursue a PhD on User Interface Architectures and Specification.
- Much of his time was spent working for and within businesses in the Scottish HCI Centre, for Bell Northern (now Nortel) research, MARI Computer Systems, Microsoft Research, several consultancy assignments and directing major regional digital sector support projects (Digital Media Network, CODEWORKS NITRO, HEFCE Digital CoKE). In the latter roles, he contributed to the establishment of the north east of England as a major centre of creative digital technology.
Talk: Being a Human-Focused Team Player in a Competitive Creative Industry
Many countries classify software as a creative industry. For the last few years, major usability consultancies (e.g., uie.com, nngroup.com) have been expanding their offer to include creative and strategic design considerations.
Human focuses, such as contextual research and user experience evaluation, must now integrate effectively with creative, strategic and technical practices. There can no longer be a single centre to software design. No single development philosophy is adequate in isolation, whether this is agile, lean, design thinking, concurrent engineering, user experience, human-centred or value-sensitive design. Every project is unique and every software development team will draw on their own tried and tested resources, as well as continuously develop news ones for competitive advantage.
In this talk, Gilbert will present a framework for managing creative software work that is critically informed by strategic, human and technical considerations.
Tariq Zaman
Associate professor at UCTS Malaysia
Tariq Zaman is an Associate Professor in the School of Computing and Creative Multimedia at the University College of Technology Sarawak (UCTS) Malaysia. His academic and community outreach activities concentrate on IT and service co-design with indigenous and marginalized communities. For the last ten years, he is engaged in learning relationships with the indigenous communities in the forests of Borneo and bringing the wonders of nature back to the classroom.
Talk: Signs, material and technology: A design journey in the forests of Malaysian Borneo
In this presentation, Tariq Zaman will share his experiences and insights of co-designing mobile technologies with indigenous communities for digitization and preservation of indigenous knowledge in Malaysian Borneo. He will reflect upon and report the outcomes of the design journey which was initiated in 2009. Dr. Zaman recognizes the fact that the representation of indigenous knowledge is transformed within the digitisation process under the limitations and capabilities of the technology, however, he also believes that a continuation of local appropriation and co-design of tools will lead to an integrated, intuitive and non-intrusive design process within the local communities.
Ellen Pearlman
Dr Ellen Pearlman is a new media artist, critic, curator and writer.
- She created Noor: the world’s first immersive interactive Brain Opera in a 360- degree theatre.
- Ellen has a PhD from the School of Creative Media, Hong Kong City University, where her thesis was awarded Highest Honors Internationally by Leonardo LABS Abstracts.
- She is on the faculty of Parsons/New School University, and a Senior Researcher, Assistant Professor at RISEBA University in Riga, Latvia.
- A Fulbright World Learning Specialist in Art, New Media and Technology she is also an EU Vertigo STARTS Horizon 2020 Laureate, a Zero1 American Arts Incubator Fellow in Kyiv, - Ukraine, and a contributing editor to Performance Arts Journal (PAJ) MIT Press.
- Ellen is also President of Art-A-Hack™ and Director and Curator of the New York Volumetric Society.
- She co-founded the first Summer Institute in Telematic Art with Hong Kong Polytechnic University and Videotage to create an internationally linked interactive telematic performance while FUSE Digital Artist in Residence at Videotage HK.
Talk: Creative Collaborations Between Art and Tech: ThoughtWorks Arts
How can you grow a tech/arts community and find sponsorship at no, or low cost? What do creative collaborations between artists, technologists, scientists, businesspeople and NGOs really mean? This presentation illustrates the history of ThoughtWorks Arts over the past six years as a way to incubate community, innovation and art.
Stein Erik Skotkjerra
Head of Accessibility Relations at Siteimprove
Passionate advocate of inclusive ICT design and known for always taking a people-centric approach in his work, Stein Erik Skotkjerra has been providing companies and organizations, public and private, with the mindset, strategies and tools needed to succeed in making digital experiences more inclusive for more than 10 years.
Despite a deep passion for technology, Stein’s career spanned over 20 years, encompasses a truly wide range of specialities including developing assistive technologies for people with visual impairments, founding his own accessibility consulting company, and working as a strategic management consultant to boards and C-Level management considering the inclusive design of ICT.
Currently, Stein works as Siteimprove's Head of Accessibility Relations, where he serves as the company’s overall global strategic advisor in all areas related to web accessibility, changing political climates and inclusive strategy. Alongside his full-time role, Stein is an active participant within various accessibility standards committees throughout the Nordic region, and enjoys public speaking, has been an internationally recognized speaker and guest lecturer within the field for many years.
Anyone running a business online knows how annoying it is to get usability requests beyond your expectations. In this talk we will show you how to effectively get rid of customers with disabilities, elderly customers or customers with demands outside the ordinary. We will do this by showing you specific examples you can take home and start implementing on your website to ensure the opposite and make sure you never get difficult usability questions from your users again.
Yuval Keshtcher
Founder of UX Writing Hub
- Host of the Writers in Tech podcast and founder of UX Writing Hub, one of the biggest UX writing communities in the world.
- Product designer and entrepreneur from Israel.
Yuval spends most of his time working to re-design the way writers and designers collaborate in product teams around the world.
Workshop Goals – To produce examples of UX writing that participants could include in offers to potential clients or implement within their own product teams
– For writers to get an understanding of how designers work and for designers to see how writers work
– For everyone to experience how content and design collaboration works in practice
UX Writing research
Exploring research techniques that apply to both UX design and UX writing. Target-audience conversations and competitor copy will help to shape your brand voice and guide future decisions relating both to your copy and product development.
Intro to content style guides
If our brand was a person, who would they be? Defining the characteristics of our brand personality and setting up guidelines for our team to follow.
Collaboration processes between writers and designers
We’ll pick a point from the user’s story, define the screens, and map out the copy of each content element using Google Sheets and Figma.
Stephen Rea
Senior Director Research & Design @ Pipedrive
First impressions don’t just count, they can reinforce our subconscious bias. The perception that an Apple computer will make you more creative or productive is illogical. The perception that Microsoft Windows is “cold and dry” is not based on logic, but perception. Stephen has been working as a designer for the last 24 years on projects for companies like Santander, Nestle, Square Enix, Orange and more recently at Ogilvy leading digital design on the Ford account in Europe before joining Pipedrive, a sales CRM platform. Being a great believer in design as a collaborative exercise that can help lead, inform and make people’s lives better he also understands that sometimes that process needs a little help… and deeper insights.
Talk: Behavioral science in digital product design
It was once said that a good designer sees the thing others see, but thinks about them differently. In this talk, Stephen will go through examples of behavioral science and how they can be applied to digital products to help users overcome friction and barriers to use.
Takeaways:
How to join the dots differently.
A tool kit of examples for you to use in your work.
A practical understanding of how behavioral science can be applied to designing products.
How to build bias in design.
Martina Mitz
UX Psychologist
Martina started as a self-taught Web Designer in 1999. From the very beginning her approach was user-centered despite not being familiar with the now-common phrase of ‘User Experience’.
In 2007 she finalized her (Diploma-) study in Psychology and started working in the field of clinical Psychology. It was at this point that Martina’s academic background and her passion joined and she started a career as UX Designer, being called “Conceptioner” at first. Since then Martina has not only contributed to the digital and service ecosystems of many recognizable companies (e.g. eBay, PayPal, Emirates Airlines, Volkswagen, Telekom and many more), but she also helped selected Start-ups in Europe, by forming and driving their Research, as well as contributing to their product or service strategy and definition.
Understand how they tick and what really motivates them. Identify their deeper needs and problems without talking to them. Whether you are an aspiring UX designer, psychologist or part of a product team, this workshop is for you.
Day 1 ‘UX Psychology Theory’
Psychology has become very popular in the UX-field, but most practitioners and colleagues expect rather manipulation practices (psychology hacks) than actual scientific understanding of the inner processes of human beings. More and more UX-people however, became aware of UX Psychology in recent years and have repeatedly asked, how they can obtain the basics of Psychology. Going through the scientific literature is very time-consuming, but online courses that are offered usually just scratch the surface and deviate strongly from UX interests. Therefore, I decided to put together a workshop, in which I convey all psychological and psychotherapeutic principles relevant for and tailored to UX work.
In this 4h workshop the participant will learn how a (Neuro-/Bio-) Psychologist conceives humans; how a Psycho Therapist builds relationship with their clients, so that together they can start solving (psychological) problems; how a psychological Researcher conducts different kinds of tests and experiments to understand human psyche and needs; and last but not least – how all these principles map to the UX-process.
The workshop does not requite any preliminary knowledge about Psychology as it builds a common knowledge-fundament from the very beginning.
Day 2 ‘UX Psychology Applied’
It’s hard to uncover what motivates people by just talking to them or when you don’t have anything to show them – relying on people’s imagination can turn out quite risky. People will not only tell you what you want to hear but they are also highly unaware of what profoundly motivates their behavior, so they are not very good at reporting or forecasting it. In the deeper levels of human motivation, however, lies the true potential for meaningful products or services and we are going to tap into these as UX psychologists do.
In this workshop, you will learn how to get access to the deeper levels of human motivation by observing people in their natural environment and behavior. First, you will learn how to collect observations in an objectified and valuable way.
Then, in small groups, you will exercise a short approach to create an informed hypothesis based on the observed behaviors. Finally, you will bring your hypothesis to life in a product or service concept, which leaves you with something you can then put in front of users.
The workshop does not require any preliminary UX-knowledge and is, therefore, suitable for everyone involved in the early stages of Product/Feature Development, as well as anyone interested in human behaviour.
Scott Gould
Engagement expert and author of "The Shape of Engagement"
What makes people engage
with ideas, brands, organisations, and each other?
Scott is the go-to expert on engagement.
Formerly a church pastor, Scott learned first hand about human behaviour, the
power of engagement, and the perilous misuse of that power. As a consultant, he
now advises some of the world’s biggest brands and oldest organisations on getting
people highly engaged around their cause.
As a passionate keynote speaker, Scott offers a message of real
engagement in a world, where so much is only skin-deep. His book "The Shape of
Engagement" details his framework that unlocks how engagement works.
Distilling 20 years of experience, and nine years of research, into one blistering performance, this talk reveals the three critical processes that make engagement work for any person, brand or organisation!
Takeaways
A model for strategy and practical tactics
A toolkit full of practical techniques and tools
Understanding the neuroscience and psychology of engagement
This full day course will take anyone from novice to possessing the skills to engage users in today’s highly competitive marketplace.
Participants will first probe the psychology underlying how humans engage with other and with things, and then apply that both to real world and digital scenarios to apply their new knowledge, and turn it into a reusable skill. They’ll learn what the three process of engagement are, and how to distinguish low engagement tactics from higher engagement strategies.
Take aways:
The 5 principles that drive engagement within a design context.
How to build the ultimate competitive advantage: psychological engagement beyond the product.
What to measure, and why!
Exercises that will help you develop an empathy mindset in order to understand the world of the user.
Lauri Hirvesaar
Product Designer at Cleveron Ltd
Lauri Is a Product Designer and Design Lead at Cleveron AS, an Estonian technology company providing click and collect pickup automation solutions for retail and logistics. With his design team, Lauri is working on various high-tech robotics projects to really make the future, not just predict. He looks for answers on how to combine design and new technologies to change existing time-consuming processes in our daily lives.
In 2018 Cleveron AS was recognized as the Estonian Company of the Year and Estonian Innovater of the Year. This achievement has been driven by dedicated work to provide our users with the best products and UX.
Designer of Public Services at Estonian Public Sector Innovation Team
Daniel is a dedicated Inclusive Design practitioner and promoter. He has been a guest lecturer in Estonian Academy of Arts Design Faculty and organising student competition UNILAB - Estonian Universal Design Incubator. He is currently working in Estonian Public Sector Innovation Team, to help design user friendly and human-centered public services.
Let’s imagine for a second that we’ve reached an era where we’ve managed to implement all the digital and physical accessibility requirements everywhere in the world. Where do we go from there? When it’s no longer necessary to meet basic human rights, we can start focusing on what moves and touches our hearts, what truly makes us excited.
In my talk I’m bringing forth examples of different contemporary works that are already thinking past guidelines and requirements. Even more, accessibility cannot be met with only focusing on codes and measurements. The only way to meet the “New World Criteria” is to look past requirements and learn from and with the real people. This creates an opportunity to get inspiration from the connection with a fellow human being and develop new and clever solutions to everyday phenomenon that we all can benefit from.
Tomasz Pieta
Lead UX designer at BOOKING.COM
Tomasz Pieta has 10+ years hands-on experience with web development for cloud applications and e-commerce. For the past 4 years he's been a senior UX designer at BOOKING.COM. He has participated in global user research studies measuring how culture impacts UX. He is using User Experience methodologies from Storyboards, Customer Journeys, Visitors Flow, Use Cases, Sketching and Wireframes to create and A/B different user interfaces. Informed by data, he drives initiatives for Payments by Booking to offer a seamless checkout experience for a global marketplace.
A 5 year old asks an average of 244 questions per day. That’s one question every 5 minutes. How much time did you spend asking questions for your product or service?
You don’t need a team of researchers with a 5 figure budget to run a research. There are way simpler forms of validating your idea before investing development resources into your project.
During the presentation we will discuss different research methods and real life examples that you can start applying today!
Workshop: Go beyond the bounce rate – design for business impact
I will bring 5 cases studies of online business models and present how those companies make money. By the end of the workshop the audience will be able to create custom tracking on aspects of the business that matters the most. They will be able to present and discuss their findings with C level people in the business. Most of all they will learn how to prioritize business when needed opposed to thinking only the user.
We will deep dive into:
– How to properly track your business
– How to identify opportunities in data
– Prepare to talk the business language with the relevant stake holders.
Duration of the workshop will be 3,5 hours.
Terms and conditions
World Usability Day Tallinn (hereinafter WUD) is organized by Eesti Inimese-Arvuti Interaktsiooni Selts (ESTCHI).
This document sets out the terms and conditions between ESTCHI and WUD conference and workshops ticket holders.
By purchasing a ticket for WUD conference and/or workshops you are agreeing to comply with and be bound by these terms and conditions.
ESTCHI reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted to this website. This version of terms and conditions for ESTCHI is applicable from August 1, 2019.
HOW TO BUY
Visit events’ website wud.ee and choose either a conference or one of the workshop tickets to buy.
Before going to payment all users can see the final price and have to confirm that they have read and agree with terms and conditions.
After filling the form, agreeing with terms and conditions subjects are directed to Maksekeskus where they can choose an appropriate way of payment.
After making a payment subjects will receive invoice and ticket to their email and will be directed to thank you page of the website.
PRICES
All prices indicated on the wud.ee website are in euros. You will see the total amount before making payment.
Student tickets are only valid for full-time students in combination with a valid student ID. This must be presented at the badge pick-up and shown on request to gain admission to the event venue. If no such verification is provided, the purchased ticket is invalid, and the person will not be granted access to the event.
REFUND AND CANCELLATION POLICY
According to the Obligations Law § 53 lg 4 p 7.2m all tickets are non-refundable.
However, it is possible to allocate the ticket to a third party if the ticket has been fully paid. Ticket holder name, company or any other information can be changed by each ticket holder by sending a request to wud@twn.ee. Each new ticket holder will then receive the confirmation e-mail.
Please note that changes to ticket holder details can be made only until 5 days prior to the event.
The tickets purchased are for your own personal use or that of your business and may not be re-sold or transferred for commercial gain under any circumstances. In case of resale or attempted resale of any tickets (or any other breach of this term), ESTCHI reserves the right to cancel the relevant tickets with immediate effect.
TERMS OF PAYMENT
WUD online store accepts only euros and uses the Maksekeskus AS payment system.
The following methods of payment are available in the online store:
Online bank links of SEB, Swedbank, Luminor (ex-Nordea), LHV
MasterCard and VISA credit cards
It is also possible to pay by invoice.
ENTERING THE EVENT
After purchasing a ticket for WUD conference or workshops you will receive an automatically generated registration confirmation and the tickets which are sent to your email. This confirmation including a unique bar code should be kept for acclaiming your WUD badge that will grant access to the conference and/or workshops.
Pick-up for badges is at the beginning of the conference/workshops at the location. When picking up the badge the customer must present the e-mail ticket (can be printed or showed on the phone) with the unique bar code. Student ticket holders should also present a student card.
While speakers and topics are confirmed at least 1 month before the conference, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, ESTCHI reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.
If the event is being cancelled due to unforeseen circumstances (force majeure), ticket buyers will be refunded the total price of the purchased ticket(s). ESTCHI does not hold itself liable for any other expenses incurred.
In case of rescheduling WUD conference, tickets may be returned by a deadline to be determined by ESTCHI.
LIABILITY
ESTCHI will not be liable for any loss injury or damage to any person or property howsoever caused. ESTCHI will not be responsible for any tickets that are lost or stolen. Each participant must make provision for his or her own insurance.
ESTCHI reserves the right to refuse admission to any event or conference for any behaviour, which it deems unacceptable, or for breach of the terms and conditions.
Privacy policy
Company responsible for processing personal data is Eesti Inimese-Arvuti Interaktsiooni Selts (ESTCHI) (registry code 80567382), located at Narva mnt 25, 10120, Tallinn, Estonia. Contact number is +372 63 11 111 and e-mail wud@twn.ee.
ESTCHI is transferring necessary personal data to make payments to responsible processor of Fienta Ticketing OÜ.
COMPOSITION OF PERSONAL DATA
ESTCHI shall collect the following types of personal data:
personal data given to ESTCHI by the data subject (name, e-mail address, phone number, company/university, position/student number);
personal data made clearly public by the data subject (e.g. in social media);
personal data received from third persons;
ESTCHI has the right to to film, photograph and sound record all attendees at WUD conference.
PURPOSE AND GROUNDS FOR PROCESSING PERSONAL DATA
ESTCHI processes personal data only by consent of the data subject or by law.
By consent, ESTCHI processes personal data exactly within the limits, scope and purposes specified by the data subject. As regards consents, ESTCHI acts are based on the principle that each consent must be clearly distinguishable from other questions, in an understandable and easily accessible form, in a plain and simple language. The data subject gives consent by ticking the box on the website.
personal data received from third persons;
ESTCHI collects personal data to deliver purchases and identify ticket owners.
E-mail is used to deliver tickets.
Name is used to identify ticket holders.
Phone number is used (if given voluntarily by the subject), to contact subject in case he/she is not reachable through email and important information regarding the event is needed to pass on to the subject.
Company and position (if given voluntarily by the subject) are used to print on badge and to analyze who attended the event, to improve the lineup in the future. If subject does not wish their name, company name and/or position to appear on your conference badge, he/she should contact wud@twn.ee.
University and student number are used to identify if the subject qualified for student discount.
Subjects network parameters are used to conduct statistical analysis regarding from where, when and how long did subjects stay at the site.
DISCLOSURE OF AND /OR TRANSFER OF PERSONAL DATA TO THIRD PERSONS
ESTCHI cooperates with persons to whom the company may transfer data relating to data subjects, including personal data, in the framework and for the purpose of cooperation.
These third persons may be, for example IT partners, bookkeeper, service providers for debt collection, payment failure registries, institutions and organizations, provided that:
their purpose and the processing are legal;
personal data processing is carried out in accordance with TWN’s instructions and under a valid contract.
SECURITY MEASURES FOR PROCESSING PERSONAL DATA
ESTCHI shall store personal data only for the strict minimum necessary time. Personal data, the expiry date of which has passed, will be destroyed, using best practices and in accordance with the procedures established by ESTCHI.
Access to personal data is only for people involved in organizing the event (both IT and coordinators), to pass on relevant information regarding the event to the subjects, print badges and organize subjects to workshops.
RIGHTS OF THE DATA SUBJECT
Rights related to the consent:
The consent to allow the processing of personal data may be withdrawn by the data subject at any time.
As regards the processing of personal data, the data subject also has the following rights:
The right to receive information, or the right of the data subject to obtain information about personal data collected on them.
The right to demand the correction of inaccurate data.
The right to delete data, that is, in a certain case, the data subject has the right to require that personal data be deleted, for example, if processing is done only on the basis of their consent.
STORING THE DATA
Within a year after the event, all personal data will be deleted, except in a situation when it is needed for bookkeeping or resolving a dispute.
Data that is needed for bookkeeping is saved for 7 years.
General,unpersonalised, data about who attended the event (job positions, companies) is kept as statistical information regarding this years event, to make decisions regarding future events.
OTHER
ESTCHI has the right to unilaterally change this privacy policy. ESTCHI will inform the data subjects on the changes on the website www.wud.ee. We assume that if you start using events website www.wud.ee, you have agreed to the privacy policy and agreed to its terms and conditions.
RESOLVING A DISPUTE
In case you have any questions or problems regarding how personal data is being managed, please contact wud@twn.ee.
