Martina started as a self-taught Web Designer in 1999. From the very beginning her approach was user-centered despite not being familiar with the now-common phrase of ‘User Experience’. In 2007 she finalized her (Diploma-) study in Psychology and started working in the field of clinical Psychology. It was at this point that Martina’s academic background and her passion joined and she started a career as UX Designer, being called “Conceptioner” at first. Since then Martina has not only contributed to the digital and service ecosystems of many recognizable companies (e.g. eBay, PayPal, Emirates Airlines, Volkswagen, Telekom and many more), but she also helped selected Start-ups in Europe, by forming and driving their Research, as well as contributing to their product or service strategy and definition.
How to Spot Them Quickly and Stop Wasting Time, Money and Nerves
Workshop: UX Psychology
Engagement expert and author of The Shape of Engagement
SCOTT GOULD is the go-to expert on engagement, and what makes people engage
with ideas, brands, organisations, and each other.
Formerly a church pastor, Scott learned first hand about human behaviour, the
power of engagement, and the perilous misuse of that power. As a consultant, he
now advises some of the world’s biggest brands and oldest organisations on getting
people highly engaged around their cause.
A popular and passionate keynote speaker, Scott offers a message of real
engagement in a world were so much is only skin-deep. His book, The Shape of
Engagement, details his framework that unlocks how engagement works.
Lauri Is a Product Designer and Design Lead at Cleveron AS, an Estonian technology company providing click and collect pickup automation solutions for retail and logistics. With his design team, Lauri is working on various high-tech robotics projects to really make the future, not just predict. He looks for answers on how to combine design and new technologies to change existing time-consuming processes in our daily lives.
In 2018 Cleveron AS was recognized as the Estonian Company of the Year and Estonian Innovater of the Year. This achievement has been driven by dedicated work to provide our users with the best products and UX.
Designer of Public Services at Estonian Public Sector Innovation Team
Daniel is a dedicated Inclusive Design practitioner and promoter. He has been a guest lecturer in Estonian Academy of Arts Design Faculty and organising student competition UNILAB - Estonian Universal Design Incubator. He is currently working in Estonian Public Sector Innovation Team, to help design user friendly and human-centered public services.
Tomasz Pieta has 10+ years hands-on experience with web development for cloud applications and e-commerce. For the past 4 years he's been a senior UX designer at BOOKING.COM. He has participated in global user research studies measuring how culture impacts UX. He is using User Experience methodologies from Storyboards, Customer Journeys, Visitors Flow, Use Cases, Sketching and Wireframes to create and A/B different user interfaces. Informed by data, he drives initiatives for Payments by Booking to offer a seamless checkout experience for a global marketplace.
World Usability Day Tallinn (hereinafter WUD) is organized by Eesti Inimese-Arvuti Interaktsiooni Selts (ESTCHI).
This document sets out the terms and conditions between ESTCHI and WUD conference and workshops ticket holders.
By purchasing a ticket for WUD conference and/or workshops you are agreeing to comply with and be bound by these terms and conditions.
ESTCHI reserves the right to change these terms and conditions at any time. Any amended terms and conditions will be posted to this website. This version of terms and conditions for ESTCHI is applicable from August 1, 2019.
HOW TO BUY
Visit events’ website wud.ee and choose either a conference or one of the workshop tickets to buy.
Before going to payment all users can see the final price with VAT and have to confirm that they have read and agree with terms and conditions.
After filling the form, agreeing with terms and conditions subjects are directed to Maksekeskus where they can choose an appropriate way of payment.
After making a payment subjects will receive invoice and ticket to their email and will be directed to thank you page of the website.
All prices indicated on the wud.ee website are in euros and include 20% VAT. You will see the total amount before making payment.
Student tickets are only valid for full-time students in combination with a valid student ID. This must be presented at the badge pick-up and shown on request to gain admission to the event venue. If no such verification is provided, the purchased ticket is invalid, and the person will not be granted access to the event.
REFUND AND CANCELLATION POLICY
According to the Obligations Law § 53 lg 4 p 7.2m all tickets are non-refundable.
However, it is possible to allocate the ticket to a third party if the ticket has been fully paid. Ticket holder name, company or any other information can be changed by each ticket holder by sending a request to email@example.com. Each new ticket holder will then receive the confirmation e-mail.
Please note that changes to ticket holder details can be made only until 5 days prior to the event.
The tickets purchased are for your own personal use or that of your business and may not be re-sold or transferred for commercial gain under any circumstances. In case of resale or attempted resale of any tickets (or any other breach of this term), ESTCHI reserves the right to cancel the relevant tickets with immediate effect.
TERMS OF PAYMENT
WUD online store accepts only euros and uses the Maksekeskus AS payment system.
The following methods of payment are available in the online store:
Online bank links of SEB, Swedbank, Luminor (ex-Nordea), LHV
MasterCard and VISA credit cards
It is also possible to pay by invoice.
ENTERING THE EVENT
After purchasing a ticket for WUD conference or workshops you will receive an automatically generated registration confirmation and the tickets which are sent to your email. This confirmation including a unique bar code should be kept for acclaiming your WUD badge that will grant access to the conference and/or workshops.
Pick-up for badges is at the beginning of the conference/workshops at the location. When picking up the badge the customer must present the e-mail ticket (can be printed or showed on the phone) with the unique bar code. Student ticket holders should also present a student card.
While speakers and topics are confirmed at least 1 month before the conference, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, ESTCHI reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.
If the event is being cancelled due to unforeseen circumstances (force majeure), ticket buyers will be refunded the total price of the purchased ticket(s). ESTCHI does not hold itself liable for any other expenses incurred.
In case of rescheduling WUD conference, tickets may be returned by a deadline to be determined by ESTCHI.
ESTCHI will not be liable for any loss injury or damage to any person or property howsoever caused. ESTCHI will not be responsible for any tickets that are lost or stolen. Each participant must make provision for his or her own insurance.
ESTCHI reserves the right to refuse admission to any event or conference for any behaviour, which it deems unacceptable, or for breach of the terms and conditions.
Company responsible for processing personal data is Eesti Inimese-Arvuti Interaktsiooni Selts (ESTCHI) (registry code 80567382), located at Narva mnt 25, 10120, Tallinn, Estonia. Contact number is +372 63 11 111 and e-mail firstname.lastname@example.org.
ESTCHI is transferring necessary personal data to make payments to responsible processor of Fienta Ticketing OÜ.
COMPOSITION OF PERSONAL DATA
ESTCHI shall collect the following types of personal data:
personal data given to ESTCHI by the data subject (name, e-mail address, phone number, company/university, position/student number);
personal data made clearly public by the data subject (e.g. in social media);
personal data received from third persons;
ESTCHI has the right to to film, photograph and sound record all attendees at WUD conference.
PURPOSE AND GROUNDS FOR PROCESSING PERSONAL DATA
ESTCHI processes personal data only by consent of the data subject or by law.
By consent, ESTCHI processes personal data exactly within the limits, scope and purposes specified by the data subject. As regards consents, ESTCHI acts are based on the principle that each consent must be clearly distinguishable from other questions, in an understandable and easily accessible form, in a plain and simple language. The data subject gives consent by ticking the box on the website.
personal data received from third persons;
ESTCHI collects personal data to deliver purchases and identify ticket owners.
E-mail is used to deliver tickets.
Name is used to identify ticket holders.
Phone number is used (if given voluntarily by the subject), to contact subject in case he/she is not reachable through email and important information regarding the event is needed to pass on to the subject.
Company and position (if given voluntarily by the subject) are used to print on badge and to analyze who attended the event, to improve the lineup in the future. If subject does not wish their name, company name and/or position to appear on your conference badge, he/she should contact email@example.com.
University and student number are used to identify if the subject qualified for student discount.
Subjects network parameters are used to conduct statistical analysis regarding from where, when and how long did subjects stay at the site.
DISCLOSURE OF AND /OR TRANSFER OF PERSONAL DATA TO THIRD PERSONS
ESTCHI cooperates with persons to whom the company may transfer data relating to data subjects, including personal data, in the framework and for the purpose of cooperation.
These third persons may be, for example IT partners, bookkeeper, service providers for debt collection, payment failure registries, institutions and organizations, provided that:
their purpose and the processing are legal;
personal data processing is carried out in accordance with TWN’s instructions and under a valid contract.
SECURITY MEASURES FOR PROCESSING PERSONAL DATA
ESTCHI shall store personal data only for the strict minimum necessary time. Personal data, the expiry date of which has passed, will be destroyed, using best practices and in accordance with the procedures established by ESTCHI.
Access to personal data is only for people involved in organizing the event (both IT and coordinators), to pass on relevant information regarding the event to the subjects, print badges and organize subjects to workshops.
RIGHTS OF THE DATA SUBJECT
Rights related to the consent:
The consent to allow the processing of personal data may be withdrawn by the data subject at any time.
As regards the processing of personal data, the data subject also has the following rights:
The right to receive information, or the right of the data subject to obtain information about personal data collected on them.
The right to demand the correction of inaccurate data.
The right to delete data, that is, in a certain case, the data subject has the right to require that personal data be deleted, for example, if processing is done only on the basis of their consent.
STORING THE DATA
Within a year after the event, all personal data will be deleted, except in a situation when it is needed for bookkeeping or resolving a dispute.
Data that is needed for bookkeeping is saved for 7 years.
General,unpersonalised, data about who attended the event (job positions, companies) is kept as statistical information regarding this years event, to make decisions regarding future events.
RESOLVING A DISPUTE
In case you have any questions or problems regarding how personal data is being managed, please contact firstname.lastname@example.org.