Darja PrantsUser Experience Designer,
Trinidad Wiseman OÜ
Darja has been working in the field of the digital world for 14 years. Starting as a graphic designer and moving on to be a user experience designer, project manager and even lecturer of motion design. She has a wide variety of skillset consisting of graphic design for print and screens, web design, usability research, prototyping, conducting user tests in person and online and creating service design for startup projects. Today she concentrates mostly on user experience and humans around it.
Designing Public Services Based on Life Events
Nearly all public services revolve around life events. But different institutions offer services for different life events. In this talk, we will discuss how we can design public sector services in such a way that they support users’ life events and are simple and easy to use. We will talk about what event-based services are, why we need them, and what kind of problems services like this could help resolve. We will show an example of how one life event could be redesigned and we will also introduce how you can get started with designing event-based services.