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Hegle Sarapuu-Johanson

Chief Experience Officer @ Trinidad Wiseman

Hegle is a consultant and a teacher of user experience methodologies, accessibility, and interaction design. She is a co-founder at Trinidad Wiseman – a service design and digital transformation company. She has over 20 years of experience in UX, service design and information technology with skills and experience across the full project lifecycle. In recent years, Hegle has mostly been involved with a fast-growing design team and innovation management.


Automated Usability Error Recognition Through Web Statistics

Current web creation work is rapid. Websites and portals change daily bit by bit. Something goes continuously better and some things for worse. In this kind of speed usability testing for each and every small change seems like impossible giant task.Using website statistics, it is possible to detect usability issues without intense usability testing.In my speech I will provide overview of the methodology that offers an easier and cheaper way to map out prominent usability issue indicators by focusing on real user behavior on the web. Is this the future of usability issue detection?